Provided that our online store uses its own logistics centers or suppliers/ producers, or the same on our behalf take care of processing orders and send them directly to the final customer, managing also any returns, Below we explain our policy on returning goods.

You can handle all return requests yourself by linking to the following address: Url: resi sell: https://shopify.com/72586002767/account

If you have a registered account you can log in and proceed directly to the return request (read at the bottom of the page the procedure to request the return independently), otherwise the procedure will generate a temporary security code that will be communicated to you by email, with which you can connect and proceed to the related request. It is important that you specify the reason for the return request in the drop-down menu, as the terms for returning the item change as you will read below.

RETURN FOR DEFECT

Any requests for return of products by the Customer must be authorized in writing by QUATTRO QUADRI DIGITAL di Rita Gurnari. The return requests must relate to defective goods, or not corresponding to the ordered goods or goods subject to reconsideration.

The products considered non-conforming or defective, can be replaced only after an examination by QUATTRO QUADRI DIGITAL of Rita Gurnari. In this case, the cost of shipping will be borne by QUATTRO QUADRI DIGITAL di Rita Gurnari.

QUATTRO QUADRI DIGITAL by Rita Gurnari reserves the right not to refund the Customer in the following cases:

• Product not intact or whose original packaging (shoe box, dust bag) is missing or damaged.
• Returns not authorized in writing or received after the deadline.
• In case of defective products or non-conforming or not corresponding to the ordered goods, you must make the return request to QUATTRO QUADRI DIGITAL di Rita Gurnari, no later than 10 days after receipt of the order indicated on the tracking; You will be asked to describe the damage in detail and attach photos that demonstrate its extent.

RETURNED FOR RECONSIDERATION

If you do not like the product received you can make the return within 15 days from delivery of the order indicated on tracking. Then, we will send you by mail the detailed instructions to make the product

QUATTRO QUADRI DIGITAL by Rita Gurnari reserves the right not to authorize the refund in the following cases:

• Product not complete or with original packaging missing or damaged (e.g. shoe box, dust bag, etc.).
• No identification code for the order number.
• Unauthorized or overdue returns.

METHOD OF REFUND

The refund is given to you on the payment method chosen at the time of purchase of the product subject of the return, within a maximum of 4/5 working days from receipt of the product by QUATTRO QUADRI DIGITAL di Rita Gurnari.

LATE OR DELAYED REFUNDS

If you have not yet received a refund, first check your bank account.

Then contact the credit card company; it may take some time before the refund is formally registered.

Then contact your bank. There are often processing times for registering a refund.

If you have already followed these steps and have not yet received the refund, write to us at the following address: info@espressomoda.it

GIFTS

If the item was marked as a gift at the time of purchase and sent directly to you, you will receive the voucher corresponding to the value of the return.

Upon receipt of the returned item, you will be sent a gift certificate by email.

PROCEDURE TO REQUEST THE RETURN IN AUTONOMY.

Click on the account icon in the shop menu or go to the returns page https://expression.it/pages/informativa-de-risk-e-rembourso and request a return.

• Log in to your account
• In the "Email" field, enter your email address, then click on "Continue".
• In your email account, open the email sent from our store and copy the six-digit verification code that is included.
• Return to the online store, then enter the six-digit verification code.
• Click on "Request return" for the order you wish to send a return.
• If your order includes more than one item, please select the items you wish to return.
• Select the reason for the return and add a note if necessary for additional explanations to the store.
• Click on "Request return".

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a shipping label for the return. Once you return the product, you will receive a refund.